Greenway Health Launches Novare: An Agentic AI-Powered EHR-RCM Platform

The unveiling of Novare by Greenway Health at the HIMSS26 conference represents a pivotal moment in the evolution of ambulatory care technology. By integrating electronic health records (EHR) with revenue cycle management (RCM) through a layer of agentic artificial intelligence, Greenway is addressing the two most significant burdens facing modern medical practices: clinical burnout and administrative friction. This launch signals a shift from the industry’s previous focus on generative AI—which primarily assists with content creation—toward agentic AI, which is designed to execute complex workflows autonomously.

The strategic focus on ambulatory care is a calculated move. While large hospital systems often have the resources to stitch together disparate AI tools, independent practices and smaller clinics require unified solutions that work out of the box. Novare’s architecture aims to provide this by creating a single pane of glass for the entire patient journey. As David Cohen, Chief Product and Technology Officer at Greenway Health, noted, the platform is designed to unify clinical and financial data, allowing for a more seamless transition from the exam room to the billing office.

“

The unveiling of Novare by Greenway Health at the HIMSS26 conference represents a pivotal moment in the evolution of ambulatory care technology.

Technologically, the inclusion of ambient note-taking and voice-activated chart searching brings Greenway into direct competition with established players like Nuance and Suki. However, the differentiator for Novare lies in its agentic task helpers. These are not merely chatbots; they are functional modules capable of navigating the EHR to complete specific administrative duties. For instance, the platform’s ability to handle automated prior authorizations and real-time benefit checks addresses a massive bottleneck in the healthcare system. Prior authorization has long been cited by physicians as a primary cause of care delays and administrative fatigue; automating this process within the EHR workflow could significantly improve both provider satisfaction and patient outcomes.

From a market perspective, Greenway Health is positioning itself to capture the next wave of digital transformation in the mid-market healthcare sector. As reimbursement models continue to shift toward value-based care, the need for intelligent coding suggestions and real-time financial data becomes paramount. Novare’s RCM capabilities, powered by AI, allow practices to identify potential billing errors or missing documentation before a claim is even submitted, reducing denial rates and accelerating the revenue cycle.